Important information
We do not provide the following;
· Bed linen / can be hired additionally for £30 per booking
· Towels/ Bath mats
· Fun works Passes
We do provide;
· Pillows and quilts:
· Essential cooking equiptment
· Pots pans / dinnerware / glass wear / cutlery etc
Additional Hire (you can tick these options during the booking process):
· Travel cot, bedding & High chair £15
· Additional occupancy, per person, in a 6 berth £15pp (includes the use of the sofa bed and quilts and pillows)
The following may be available but not guaranteed so it is advised to bring your own:
· Tea, coffee and sugar
· All cleaning products, including washing up detergent
Terms and conditions of booking
To ensure an enjoyable holiday for everyone we request that you and each member of your party comply with the following guidelines;
Deposits and Payment.
1. A provisional booking will be accepted, subject to receiving a £50 booking feeder caravans and £100 fo lodges within 3 working days, this should be paid by Credit/Debit card, Paypal, or bank transfer to account;
Natalie Williams
Account number: 30044072
Sort code: 82-19-70
If using Bank transfer you MUST include the booking number as the payment reference.
You must also provide us with the names and ages of the people that are to be on the booking form.
Upon receiving the booking fee, you’ll receive confirmation for the dates that you have booked. This will secure your booking and act as a security bond. This does not deduct from the hire charge.
DEPOSITS ARE NON-REFUNDABLE IN THE EVENT OF CANCELLATION AND ARE NON-TRANSFERABLE.
2. If the booking fee is not received within 2 working days it will be assumed by that the provisional booking is no longer required.
3. THE BALANCE OF THE HIRE CHARGE IS DUE 6 WEEKS PRIOR TO ARRIVAL, if the balance is NOT received within this time frame, then we reserve the right to hire the caravan to someone else. Bookings taken with less than 6 weeks remaining can only be accepted if payment is made in full and received within 2 working days.
4. The hirer shall also pay an additional security bond, on top of the hire charge and total amount requested for the booking. £50 for the caravans and £100 for lodges and £150 for any property with a hot tub. This amount will be collected in addition to your hire charge.This bond is fully refundable at the end of the hire period and returned within 14 days of departure date. We, the caravan owners, reserve the right to withhold some or the entire bond and /or bill the hirer for the additional cost of:
a) replacing and/or repairing all damage b) all breakages and loss ( including keys) c) charge for cleaning the caravan (the caravan should be cleaned and left on departure, as found, with all rubbish removed) d) Any time time period the property is occupied outside of the contacted arrival and departure times and the further information as set out in the terms and conditions.
We allow you to use a disposable BBQ so that you can enjoy the outside space that the caravan provides. THE BBQ MUST BE USED ON THE GRASS AND NOT ANY OF THE DECKED AREA. THE BBQ MUST BE REMOVED BEFORE YOUR DEPARTURE. FAILING TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A RELEVANT DEDUCTION FROM YOUR BOND.
THE HIRER MUST INFORM THE CARAVAN OWNERS BEFORE 8PM ON THE DAY OF ARRIVAL OF ALL DEFECTS AND/ OR BREAKAGES. FAILURE TO DO SO WILL RESULT IN YOU, THE HIRER BEING RESPONSIBLE. IT IS YOUR RESPONSIBILITY TO CHECK THE CARAVAN ON ARRIVAL.
CANCELLATIONS
5. In the event of a cancellation, the hirer must confirm this in writing. ( Booking fees are not refundable in the event of a cancellation.). In the event of a park closure we will rebook your holiday at a date of your choosing, where available.
6. No refund will be made to the hirer whose hiring has commenced and who vacates the caravan for any reason including an emergency at home/ sickness or injury etc.
7. If you cancel/change your holiday, the following penalties will apply:
Cancellation/change up to 6 weeks before arrival – refund of total cost of holiday less booking fee paid.
Cancellation/change between 6-4 weeks of arrival – 50% of total cost of holiday will be refunded less booking fee paid.
Cancellation/change within 4 weeks of arrival – no refund will be given.
No refund will be given due to unforeseen circumstances e.g. weather, sickness, park closures. No refunds can be given if guests depart prior to the end of the booked/paid holiday.
If anything were to change with regards to your holiday, we will be in contact with you directly. If we can no longer offer the holiday booked or we need to cancel your booking the following options are available as featured within our terms and conditions:
· A replacement holiday that’s the same as the one you booked;
· A replacement holiday of less value than the one you booked, together with a payment of the difference by us;
A replacement holiday of higher value than the one you booked, with a payment of the difference by yourself;
The actual address / location of your accommodation may be subject to change due to unforeseen circumstances, this will still be within the same holiday park, originally booked. The grade of caravan and specifics, will be the same or higher than you’ve booked where possible.
GENERAL BOOKING CONDITIONS
8. All caravans are subject to a sublet license and our insurance, we strictly permit a maximum of 8 people per caravan / although some of our vans are a 6 berth and a maximum of 6 person occupancy. Anyone found breaking this rule will be removed from the site by security. Only the applicants listed on the booking form shall be entitled to occupy the accommodation. Due to the nature to the park we only accept family based parties (parents and children) we do not accept youth groups or same-sex parties, and the lead name of the booking must be aged 25 or over unless they have children. Any breach of this condition will entitle Hafan Y mor to terminate the booking, and to exclude from the park both the applicants and the unauthorised persons. No responsibility will be taken by us, the owners, if this happens.
9. We are private owners / organise rentals for other private owners on Hafan Y Mor, Haven site. We rent out to private guests, within our license agreement, for the sole use of the caravans and not the use of the extra facilities available on the park. A play pass will need to be purchased on arrival directly through haven, to access the swimming, activities and entertainment. We are unable to purchase passes on your behalf, or to book any paid activities or swimming slots.
10. Only the persons on the booking form may stay at the caravan. Over Occupancy will not be tolerated and security will ask you to vacate the caravan.
11. ALL changes to a booking must be made in writing and will be at our discretion.
12. The hirer is responsible for the conduct of all persons listed on the booking form.
13. The hirer agrees that all persons named on the booking form shall be with you (the hirer) during your hire period of the holiday caravan.
14. The hirer shall notify us in writing with any changes to person(s) listed on the booking form at the earliest possible opportunity and in any event, prior to arrival at the holiday park.
15. The hirer must give access to the holiday caravan as/when required to us and Hafan Y Mor staff if required during your stay.
16. We do not provide bed linen, although it can be hired additionally from us. We do require you to use bed linen on the quilts, pillows and mattress protectors that are provided. We expect no markings / stains on the bed items provided. Replacement or cleaning of these items will result in the relevant loss of your bond.
17. Haven do not allow commercial vehicles, i.e. transit vans and flatbed vehicles on site at any time.
UPON COMMENCEMENT OF HIRE
18.The holiday caravan maybe occupied from the following times, from the first day of hire;
All vans and lodges; Check in time 3:00pm ~ Check out time 10:00am
Early check in / late check out can be arranged when you place your booking.
Keys and any gate fobs will be in a key safe at the caravan, and accessed via a numbered code. This will be text to you within an hour before your stated arrival time. Loss of keys, then rule 4 will apply.
19. In the case of a maintenance problem, the hirer shall contact the owner, us, directly. The job should not be added to the account direct through Haven, this will be done us. D.I.Y repairs must NOT be attempted. If the hirer does any D.I.Y repairs, then rule 4 will apply.
20.Smoking / Vapping is NOT permitted in the caravan OR on the decking area if there is any.
21. The caravan is to be left in a clean and tidy condition, as it was found on arrival, ready for the next tenants, if not, then rule 4 will apply. This extends to the cleaning the bathroom and kitchen areas and ensuring the decking area furniture is returned to its proper location, and the decking free from rubbish. Dirty bed linen that has been hired should be stripped and placed inside the pillow case and left in the kitchen for collection. You will need to supply your own cleaning materials if there are none available. A brush and mop will be provided in the caravan.
22. The holiday caravan MUST be vacated by 10am on the last day of hiring, ready for cleaner to check over.
23. No inside furniture / chairs/ cushions / bedding must be taken outside / even on the decked area. Please use the provided decking furniture. Decking cushions must be taken in after each use and not left outside.
24. Not permited in the caravans
No outdoor footwear to be worn inside the caravan, in particular on carpeted areas.
NO SLIME GLITTER/SAND /PAINT OR PLAYDOUGH TO BE OPENED OR PLAYED WITHIN THE CARAVAN. Please make sure pens and pencils are used on the tables, and leave no marks.
NO OUTDOOR TOYS I.E BIKES, HOVER BOARDS, SCOOTERS, ROLLER SKATES/BLADES. SKATE BOARDS etc
NO BALL GAMES
NO CANDLES OR NAKED FLAMES
NO BANNERS or BALLOONS to be put up with CELLOTAPE / BLUE TAC ETC
NO CLIMBING OUT OF THE WINDOWS OVER THE DECKING SIDES UNLESS IN A EMERGENCY
NO make up to applied on or over the bedding soft furnishings or carpets
NO false tan or hair colour to be applied in the Caravan
NO SMOKING / VAPING
NO PETS in pet free vans. In pet friendly hires, please do not allow your pets to sleep / go on the beds, sofas and any other soft furnishings.
No Prams/Buggies to be left open, and used in the caravans as this has been known to Damage Doors and Fittings.
This list is not exhaustive please ensure there’s no marks or damage within the caravan areas.
Please mind the blinds and net curtains, the get tangled / bent in open windows and patio doors. Make sure they’re tied / put away before opening doors and windows.
Any marks or stains that cannot be removed from bedding or soft furnishings will be deducted out your deposit.
BEHAVIOUR
25.You must show consideration to your neighbours and other guests. Refrain from using loud music and parties after 10pm. Haven reserve the right to ask guests who contravene the terms and conditions, or who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you. In order to protect our guests and staff, anyone found to have infectious and contagious diseases or such like will be requested to leave.
You will act in a courteous and considerate manner towards us, Haven and others.
You further agree that you will not:
a) Commit any criminal offence at the park or undertake any criminal activity.
b) Commit any acts of vandalism or nuisance.
c) Keep or carry any firearm or any other weapon at the park.
d) Use any unlawful drugs.
e) Create any undue noise or disturbance.
f) Carry out any trade or business while on the park
PLEASE NOTE
Once we have received your £50 booking fee, you, the hirer has agreed to the full terms and conditions, as above, as applicable at the time of your booking and holiday.
These terms and conditions do not affect your statutory rights under English law.